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An Annual Maintenance Contract (AMC) for an ICT system is crucial for any business looking to ensure the longevity and efficiency of its technology infrastructure. It is a service agreement between a business and a service provider, covering the maintenance, support, and repair of IT equipment and systems. Through regular servicing, troubleshooting, and repair services for both hardware and software, the AMC ensures that all technological components remain in optimal working condition throughout the contract period, all within a predefined cost itinerary. This proactive approach helps businesses avoid unexpected downtimes and costly repairs, making AMC an essential investment for maintaining seamless operations.

Why should an organization need AMC?

An organization is surrounded by different electronic devices, sometimes it performs well, sometimes it may not, for the smooth operation of devices and to protect  companies from unpredictable equipment maintenance expenses, it is required. It also provides a set and predictable cost structure that enables the firm to control expenses over maintenance services.

Why should you choose A.M.D. Soft and Services Pvt. Ltd. over others 

When it comes to choosing A.M.D. Soft and Services Pvt. Ltd. over others, the decision is clear. Our professional team ensures a comprehensive service experience, with monthly site check-ups, quick response times, and genuine product usage, all backed by online support and additional IT assistance. Whether it’s efficient laptop repair in Kathmandu, reliable CCTV installation across Nepal, or office computer networking managed by a team of experts, we deliver unmatched service quality.

An Annual Maintenance Contract (AMC) comes with its own set of advantages and challenges. On the positive side, AMC supports risk management by mitigating existing risks related to data and information, ensuring a balance between risk and return. It also provides regulatory oversight, troubleshooting problems that arise with devices during the contract period. Maintenance security is another major advantage, with preventive measures like routine checks, patch management, and performance monitoring, ensuring that your devices function smoothly and efficiently. These benefits contribute to creating a balanced, productive work environment.

On the downside, without an AMC, managing devices can become complex, often leading to transparency issues and disputes between service providers and clients. Data insecurity is also a concern—without regular maintenance, devices may become vulnerable to corruption or hacking. Additionally, device dislocation or malfunctioning can cause significant disruptions, but AMC offers timely support and routine checkups to ensure smooth functioning. 

How do we work in A.M.D Soft and Services?

• Contract Agreement with our clients in Nepal
• Reporting and Monitoring to client
• Maintenance and Support Service
• Quick Respond / Action

Terms and conditions with AMD soft and services

The help-desk shall be operated from the office of the service provider. One of them needs to be nominated as the coordinator for the AMC period.

The annual maintenance contract will include necessary repairs to the installed systems and replacement of defective/damaged parts, components and other accessories will incur the cost.

Items replaced should have a warranty for a minimum one year.

The maintenance services will be provided between 9.00 & 18.00 Hrs. on all working days or till such time as Severity of problems, if any are rectified.

There should be a monthly one visit from the service provider to the client office for inspection of devices listed in the scope of contract.

Service provided shall be in close contact with clients on a weekly basis via phone, email for necessary support if required.

Client shall call coordinator informing any defects and service provider should swiftly support the client noting the severity of problems.

Client expects the service provider to provide support in all IT related areas mentioned in the devices listed below. In case of problems, service providers must provide immediate and timely solutions to the problem.

After completing the preventive as well as corrective maintenance work, the service provider shall meet/communicate and take satisfactory performance notes from the officer-in-charge of the client.

In the case of dispute between the Client and the Service Provider, the dispute shall be referred to arbitration in accordance with the rules of Nepal Council of Arbitration.

Affordable AMC Plans at A.M.D. Soft and Services: Quality You Can Trust

When it comes to managing and maintaining your devices, ensuring they run smoothly without unexpected breakdowns or issues is critical. At A.M.D. Soft and Services, we offer a comprehensive Annual Maintenance Contract (AMC) that covers all your service needs at affordable rates, tailored to your device count and specific requirements.

Better partner as a service provider.

At A.M.D. Soft and Services, we understand the importance of keeping your equipment—whether computers, printers, CCTV systems, or other hardware—running smoothly. With our AMC (Annual Maintenance Contract), you can ensure regular servicing and maintenance, which helps reduce downtime, extend the life of your devices, and prevent costly repairs. The peace of mind that comes from knowing your devices are in top-notch condition is invaluable. Based in Kathmandu, Nepal, we are your trusted partner in achieving these goals and maintaining the health of your IT infrastructure.

Our Rates and Plans

At A.M.D. Soft and Services, we pride ourselves on offering transparent and competitive pricing. Our AMC services start as low as NRs 14,000/- (inclusive of VAT), and this includes:

• Preventive Maintenance: Regular check-ups to ensure all systems are running efficiently.
• Corrective Maintenance: Immediate response in case of a breakdown or issue.
• 24/7 Support: Our team is just a call away to assist you with any hardware problems.
• Customizable Plans: Whether you have a small office or a large organization, our flexible plans ensure you get exactly what you need, without paying for unnecessary services.

The rates vary depending on the number of devices, and we ensure that each client gets a personalized quote based on their specific needs.

Special Offer for First-Time Clients

We are offering a special discount for first-time AMC clients for starter package, with rates starting from just NRs 12,500/- for a limited time. This includes the same high-quality service, at an even more affordable rate. (Terms and Conditions are Applied)

Customer Satisfaction at the Core

Many of our clients have repeatedly praised the high level of service we provide. From quick response times to thorough maintenance work, we ensure that every client gets the best experience possible. Our goal is not just to meet your expectations, but to exceed them.

Contact Us Today

Looking to secure your devices under a reliable AMC plan? Reach out to us at A.M.D. Soft and Services, 9861500628 and let us help you maintain your technology with ease and expertise.